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It is also on the web mail, but is called Spam and is empty.

It may not be significant, but below the second inbox, there is a sub-folder Bulk Mail which is the only other folder greyed out. Her iphone has the same folders in the same sequence (as one would expect), but the two inboxes are greyed out. On her webmail, the two inboxes have the same content and are readable. However, on my partner's webmail, she has: Inbox, Unread, Starred, Drafts, Sent, Archive, Spam, Deleted and then Inbox (again), then loads of sub folders including Spam, saved Mail, Junk, Sent, etc. When I look at my IMAP folders on webmail, they are pretty much standard I think: Inbox, Drafts, Sent, Junk, Trash, Archive, Deleted Messages. As a last resort, someone suggested changing the e mail account password, which I did, but still the same problem.Ĭlutching at straws now, but my partner uses the same BTinternet provider as me. You must be getting as tired of this topic as I am frustrated! I contacted BTinternet support and they asked me to check settings, which were all ok. I am wondering whether it is possible to back up the sub folders anywher and see if her iphone/ipad can mirror the account on the internet? If I move the sub folders to 'Archive', are they held locally on the iphone but not on the server? If I check her Btinternet account on the internet, the inbox is readable and up to date, but none of the sub folders that she has on iphone and ipad appear.

All those are accessible and readable, except the inbox itself. I need to explain that all the above refers to my partner's phone and ipad, and she has the habit of creating loads (40 or more) sub folders under the inbox on different subjects. The same greyed out inbox problem occurs. Uninstalled the Outlook 365 from my laptopĭeleted the mail account again from both iphone and ipadĪdded the mail account to another iphone (6s running iOS 13.4) Meanwhile, to try to isolate the problem, I have: In answer to the question above, all the mail is a personal account, there is no outside organisation involved.